Frequently Asked Questions (FAQ)

General Questions

What is Dottegi?

Dottegi is a social enterprise dedicated to empowering women artisans in developing countries. We provide not only fair wages but also opportunities for education, personal growth, and a positive mindset. Through their work, these women gain financial independence, skills training, and support for their children’s education and family well-being. Every purchase directly contributes to building a brighter future for artisan communities.

Where are your products made?

Our products are handcrafted by artisans in Central America, Asia, and Africa. Each item is ethically sourced and made using sustainable materials.

How does my purchase make an impact?

Every purchase supports fair wages, sustainable livelihoods, and the empowerment of artisans in underserved communities.

Orders & Shipping

Where do you ship?

We currently ship within the continental United States (excluding Hawaii, Alaska, and U.S. territories). International shipping may be available in the future.

How long does shipping take?

Orders are typically processed within 2-3 business days. Shipping times vary based on location but generally take 5-10 business days.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. We offer free shipping on orders over $75.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery for unused, undamaged items. Customers are responsible for return shipping costs. 

How do I start a return?

Email us at info@dottegi.com with your order number, and we’ll provide return instructions.

Can I exchange an item?

Yes! If you’d like to exchange an item, please contact us at info@dottegi.com within 14 days of receiving your order.

Product & Care

Are your products truly fair trade?

Yes! We partner with fair trade organizations and ethical brands to ensure artisans receive fair wages and work in safe conditions.

How do I care for handmade products?

• Baskets & Bags: Spot clean with a damp cloth and air dry.
• Jewelry: Keep away from water and store in a dry place.
• Textiles: Hand wash or use a gentle machine cycle with cold water.

Contact & Support

How can I contact Dottegi?

You can reach us at info@dottegi.com or through our Contact Us page.

Do you offer wholesale or partnerships?

Yes! If you’re interested in wholesale or collaboration opportunities, please email us at info@dottegi.com.